Our Refund Policy Commitment
We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unused and undamaged condition in its original packaging within 5 days of receipt.
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How to Return
1. Contact Us
Contact us with your order number and the reason for your return. We will provide a Returns Authorisation Form.
2. Secure Packaging
Pack your items securely, including the completed form. Ensure products remain in their original packaging.
3. Ship & Refund
Send via a tracked service. Once inspected, we will process your GBP refund within 7 working days of receipt.
Refund Eligibility
Terms and conditions
Returns of products which have been opened will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer.
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Once your return is received and inspected, we will send you an email to let you know that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.
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If you’re approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 10 days. It’s usually much sooner than this but not in our control.
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Any issues with refunds, please get in touch with us.Â
UK Processing & Timelines
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed in GBP to your original payment method. Please allow up to 10 business days for the credit to appear in your account, depending on your UK bank's processing times. We aim for transparency in every step of your journey.
Frequently Asked Questions
What are the shipping costs for returns?
Customers are responsible for return shipping costs. We recommend using a tracked service for peace of mind.
How long does it take to process a refund?
Once we receive and inspect your return, we aim to process your refund within 5-7 working days. Funds will appear in your GBP account shortly after.
What if my items are damaged or incorrect?
In the rare event of damaged or incorrect goods, please contact us immediately. We will arrange a free exchange or full refund including shipping costs.